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Right of withdrawal of the consumer from the contract (form)


Please note that the returned product and packaging are not damaged and the product must not show any visible signs of wear.

The right of the consumer to withdraw from the contract

Customers who enter into a sales / purchase contract in accordance with the Consumer Protection Act have the right to withdraw from the contract.

However, if you start using the product, you lose your right to withdraw from the contract.

In case of cancellation of the contract, you must return the received goods undamaged and in unchanged quantity and in undamaged packaging, unless the goods are destroyed, defective, lost or their quantity reduced, without your fault. The cost of returning the goods is borne by Robeta d.o.o., who, after receiving the completed cancellation form, will send you a courier for the goods.

The withdrawal period expires within 14 days of the day you acquire the physical possession of the last piece of goods or acquire it for you by a third party other than the carrier and designated by you for this purpose.

In order to exercise the right of withdrawal, you must notify our company of your decision to withdraw from this contract by making an unambiguous statement in writing to our address (Robeta d.o.o., Gmajna 21 G, 2380 Slovenj Gradec) or by email to and to us at in both cases send the completed Contract Cancellation Form.

In order to comply with the termination period, it is sufficient that a notice regarding the exercise of your right to withdraw from the contract is sent before the expiry of the termination period.

If you withdraw from this agreement, we will refund all payments received from you without undue delay, and in any case no later than 14 days after the receipt of the returned products. The only cost that you are charged in connection with the cancellation of the contract is the cost of returning the goods (which in the case of shipment is charged according to the price list of the delivery service and depends on whether it is a shipment / package / cargo). The goods must be returned within 30 days of the notice of cancellation (purchase). We are under no obligation to accept goods that are sent with ransom. You can also return any product yourself to the CENTER ROVANDO branch, covering all possible transportation costs of the package transfer from home to the branch.

Refunds will be refunded as soon as possible and no later than 14 days after receipt of returned products. The company will refund your payments to you using the same payment method as you used it (which is most common with a payment to a transaction account) unless you have explicitly requested to use a different payment method and do not incur any costs.

Resignation form

The cancellation form is available to users here.


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